• Need help? Call Us:   +91 8037301817
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What We'll Do As A Team:
 

  • STEP 1:

    a) Submit a return/replacement request within 24 hours of delivery(s) if you received the incorrect or expired product.

    b) Please submit a request here with your order and contact information. You can also use the chat option to contact us.

    c) If the product(s) are damaged or missing, submit a return/replacement request within 24 hours of delivery.
     
  • STEP 2: Please allow us two business days to review your return request.
     
  • STEP 3: Following our evaluation of your return request, we will dispatch our courier partner to collect the products that have been delivered to you.
     
  • STEP 4: If our reverse pick-up service is not available in your area, you must self-ship the merchandise using any reputable courier service.
     
  • STEP 5: Once we receive your product(s), we will compare them to the claim and begin the replacement or refund process. Please keep in mind that replacements are subject to stock availability.

    What are the conditions for returning/replacing my product?
     
  • Delivered the incorrect item;
  • Delivered an expired product;
  • Damaged product delivered—Product or packaging that has been physically damaged or tampered with;
  • Orders that aren't complete.

    Under what circumstances will a request for a refund or replacement not be accepted?
     
  • Opened, used, or tampered with products
  • The original packaging is missing (mono boxes, labels, etc.);
  • After 24 hours from the date of delivery, a return/replacement request is generated;
  • After 24 hours from the date of delivery, the damaged or missing merchandise is reported.

    What is the procedure for processing returns?

    When you request that a product be returned, a pick-up is scheduled for the item. After we receive your return request, one of our courier partners will come to collect the goods within 5-7 business days. This item is then returned to our warehouse, where our quality control team inspects it. A refund is issued once the goods have passed a quality check.

    Is it possible to cancel my order?

    You can cancel an order by clicking the CANCEL button on the order details page, which is located in the My account section. All you have to do is tell us the reason for the cancellation and we'll take care of the rest.

    OR

    Please call us on +91 8037301817 (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order.

    **Shalimar's retains the right to cancel any purchase at any time without prior notification to the customer, and to verify any order before shipping it to the customer, which may involve obtaining verbal or written approval from the customer.

    NOTE: Orders can only be cancelled until they are marked as “Ready to Ship.”

    What is the procedure for receiving a refund for a cancelled or returned product?

    Money will be reimbursed to the bank account/credit/debit card or the location where the payment was made within 7 business working days in the case of prepaid orders. Customers who request Cash on Delivery will be required to provide bank account details in order to get a refund.

    How long does it take to get a refund for a cancelled order or a product that has been returned?

    If you cancel your order, we will process your refund within 7 business days. In the event of a return, we will issue a refund once the goods have been received by our warehouse and the quality check has been completed. Please keep in mind that the entire process takes two weeks from the time the return is picked up.

    Is it possible to return a part of my order?

    Yes. Within 24 hours after delivery, you can return any products that are eligible for returns.
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