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THIS STATEMENT IS AN ELECTRONIC RECORD IN THE TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 ("IT ACT") AND THE RULES ISSUED THEREUNDER, AS APPLICABLE, AND IS PUBLISHED IN COMPLIANCE WITH THE CONDITIONS OF RELEVANT LAWS, INCLUDING THE CONSUMER RIGHTS (E-COMMERCE) RULES 2020, WHICH REQUIRE THE PUBLICATION OF THE LAWS AND REGULATIONS, PRIVACY POLICY, AND TERMS AND CONDITIONS FOR ACCESS TO OR USE OF THE WEBSITE. A COMPUTER SYSTEM CREATES THIS ELECTRONIC RECORD, AND IT DOESN'T HAVE ANY HUMAN OR DIGITAL SIGNATURES.

CAREFULLY READ THESE TERMS AND CONDITIONS ("T & C"). By ACCESSING, BROWSING, OR USING THE WEBSITE OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE, OR MOBILE APPLICATION (THE "WEBSITE") OR AVAILING ANY OF THE PRODUCTS OF SHALIMAR'S PRIVATE LIMITED (HEREINAFTER REFERRED TO AS "COMPANY" OR "US" OR "WE"), YOU AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER, INCLUDING THE PERSONS WHO BROWSE OR ORDER THE PRODUCT.

The website and/or transactions on the Website are only available to those who are legally capable of entering into legally binding contracts under the Indian Contract Act, 1872. Anyone under the age of 18 who wishes to use or access the website must do so through their legal guardian or parents. If you represent a business, partnership firm, or sole proprietorship, you may only access and use the website to make transactions on its behalf if you have been lawfully authorised by virtue of requisite corporate action, as may be required by statute and/or under the mandate documents of such entity.

The company retains the right, with or without prior notice, to alter or update the T&C by posting a modified or updated T&C on the website. The updated T&C will take action as soon as they are posted on this website. Your continued access or use of the Website following any such changes signifies your agreement to follow and be bound by these terms and conditions, as amended. The version of the T&C that will apply to your order is the one that is current at the time you use, access, or place your order on the website. As a result, we recommend that you read these terms and conditions each time you visit and place an order. The terms and conditions of any other formal agreement you may have with the company for any products or services are not affected by this T&C. If you do not agree to these terms and conditions (including any referenced rules or guidelines), please stop using the website immediately. Please use CTRL + P to print these terms and conditions.

You are only permitted to use the website for legal purposes. You are totally responsible for being aware of and abiding by all applicable laws, rules, and regulations when using the website.

If we think, in our sole judgement, that a user's conduct has resulted in an infringement of the fair usage policy or T&C, we reserve the right to block that user and permanently disable their account.

PRODUCT

TERMS OF PURCHASE

The Website sells certain products (referred to as "products"). You agree to the terms and conditions set out in this T&C by placing an order for products on the Website. The products listed on the website are solely for your personal use. Unless otherwise agreed, you may not sell or resell any of the products that you obtain from us. We reserve the right to cancel or reduce the quantity of any products to be given to you, with or without notice, if we feel, in our sole discretion, that doing so will result in a breach of our T&C.

The company reserves the right to revise, suspend, or discontinue any of the products at any time and without warning or liability. You understand that the price you pay for the product or any service is subject to change at any time without notice or liability.

We make every effort to be as truthful as possible while describing our products on our website. We do not represent that the product descriptions, colours, information, or other content provided on the Website are exact, comprehensive, relevant, current, or error-free to the degree implied by applicable law. The website may contain errors or typographical errors, and it may not be accurate or up-to-date. Pricing and availability of the product or services may also be affected by such errors, inaccuracies, or omissions. Please keep in mind that the product images are for illustration purposes only and may not reflect the actual product.

CONSUMER SOLICITATION

You are communicating with the company electronically by accessing the Website, placing an order, or sending any information, and you agree to receive communications (including transactional, promotional, and/or commercial messages) from the company on a regular basis and as needed. We may contact you via e-mail, SMS, phone call, or notices posted on the Website, among other methods. 

You have the right to withdraw your consent at any time by following the opt-out procedure outlined below.

PROCEDURE FOR OPTING OUT

There are three simple ways to opt out of future customer solicitations.

You can unsubscribe by clicking the unsubscribe link in any email solicitation you receive.

You can also opt out by sending an email to the following address:

You may send a written removal request to 92 E, Alipore Road, Kolkata- 700027, West Bengal, India. 

PROPRIETARY RIGHTS

All of the company's brand names, whether owned or licenced, are the exclusive property of the company, its affiliates, partners, or licensors, and are protected by Indian laws, including laws covering all forms of intellectual property. The products are protected by the company's exclusive rights and trade secrets. You may not, in whole or in part, copy, reproduce, modify, duplicate, republish, resell, or re-distribute any product created and/or delivered by the company in any manner. All trademarks and trade dress, as well as the particular layouts of this webpage, including without restriction, calls-to-action, textual positioning, graphics, technology, content, software, and other materials that appear on the website, including its look and feel, are owned by the company. In connection with the products or the information on the website, no trademark is issued. Anyone with access to the website is not permitted to utilise any trademarks in any way. The intellectual property rights in the trademarks displayed on the Website, whether registered or unregistered, are owned by the company.

Taxes: If you buy any product, you will be responsible for every applicable tax.

WEBSITE

YOUR ACCOUNT

You are only allowed to establish and maintain one user account ("Account"). You take responsibility for any activities that occur under your account, including maintaining the privacy of your account and password, and restricting access to your computer. You agree that the information you submit is not confidential or proprietary in any way, and that it does not infringe on any third-party rights of any kind. Each account is non-transferable and may not be sold, traded, combined, or shared in any way with anyone else.

If you are accessing, browsing, or using the Website on behalf of another person, you indicate that you have the ability to bind that person to all of the terms and conditions set out above. If the principal declines to be bound by the T&C, you agree to accept responsibility for any harm caused by any improper use of the Website as a result of such access or usage, regardless of nature.

If you suspect or know that the privacy of your account has been compromised, please inform us immediately using the "Contact Information" listed below. If we discover or suspect a breach of your account's security, we may require you to change your password, block or suspend your account temporarily or permanently, all without incurring any liability to the company.

If the T&C are breached or if we consider, in our sole discretion, that it is in the company's best interests to do so, we reserve the right to reject service and/or cancel accounts without prior notice. All content that you upload, post, email, or otherwise transmit over the website is strictly your responsibility. We will keep the information you send us in compliance with our Privacy Policy.

CONTENT, INTELLECTUAL PROPERTY, THIRD-PARTY LINKS

The Website provides information and marketing materials in addition to the products. Nutritional and dietary supplement information is also available on the website, both directly and through indirect links to third-party websites. The company does not always generate the information and content that appears on the website; instead, it frequently gathers information and content from various sources. The company is not liable or accountable for any damage or loss that may arise from your access to or reliance on such information or content, or any damage or loss that may follow from your access to or reliance on such information or material. The company's content on this website is protected by Indian intellectual property laws to the extent that it is created by the company. Copyright, trademark, and/or other laws may be violated if the material is used without permission. You agree to use the content on this website for personal and non-commercial purposes only.

Others' intellectual property is respected by us. If you believe that your work has been duplicated in a way that violates your copyright, please contact us at our website.

The inclusion of links to third-party websites is exclusively for your convenience. Any such third-party websites are not endorsed, affiliated, sponsored, or recommended by the company. The company is not liable or accountable for the content of these third-party websites, as well as any harm or loss that may come from your access to or reliance on them. Before accessing a third-party website, you should carefully read the terms and conditions as well as the privacy policy. You do so at your own risk if you browse or even use such third-party websites.

USE OF THE WEBSITE

The Company is not liable for any damages incurred as a result of anyone's use of the Website. You will not use the website in any way that is illegal. You will 

(a) comply with all applicable local, state, national, and international laws and regulations (including intellectual property laws) in your use of the website;

(b) not intrude on or disrupt other users' use and enjoyment of the Website; 

(c) not attempt to sell material on the Website; 

(d) not engage, directly or indirectly, in the transmission of "spam," chain letters, junk mail, or any other type of uninvited communication; 

(e) not defame, harass, or disrupt other users of the Website; and 

(f) not to take part in or attempt to engage in any activity that is grossly harmful, harassing, insulting, defamatory, obscene, pornographic, sexually predatory, libellous, invasive of another's privacy, hateful, racially, demographically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda, or otherwise unlawful in any way. 

You are allowed a limited, non-exclusive, non-transferable licence to use the content and activities on the Website in relation to your private, non-commercial use of the Website by using this Website. Without the express written permission of the company or the applicable third party, you may not copy, reproduce, transmit, distribute, or create derivative works of such content or information. 

By publishing, storing, or transferring any content on the Site, you grant the Company a permanent, worldwide, non-exclusive, royalty-free, addressable right and licence to use, copy, showcase, conduct, create derivative works from, distribute, have distributed, transmit, and allocate such content in any form, in all media now known or hereafter created, anywhere in the world, subject to the company's privacy policy. The company has no control over the nature of the user-generated content made available on the website. You are completely responsible for your actions with other website users, as well as any content you submit. The company is not responsible for any damage or harm caused by any user posts or interactions. The company reserves the right, but not the duty, to monitor interactions between and among Website users and to delete any content deemed objectionable by the company. The company will not be liable in any way for any user-generated content, including, without limitation, any errors or omissions in such content, or any loss or damage of any kind incurred by you as a result of your use of any such user-generated content transferred, posted, submitted, e-mailed, or otherwise made available via the website. In connection with any user-generated content, you hereby waive all rights to any claims against the company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and attribution rights.

SECURITY OF THE WEBSITE

You are banned from violating or attempting to violate the website's security, including, but not limited to:

  • Gaining access to data that is not meant for you or connecting onto a server or account that you are not allowed to use;
  • Attempting to explore, analyze, or test a system's or network's vulnerability, or to evade security or authentication procedures without proper authority;
  • Attempting to disrupt service to any other user, host, or network, including by transmitting a virus to the site overloading, "flooding," "mail bombing," or "crashing";
  • Sending unsolicited email, including product or service marketing and/or advertising; or
  • Falsifying any header or part of the header information in any email or newsletter posting. System or network security violations may result in legal or criminal responsibility.
  • Threatens India's unity, integrity, defence, security, or sovereignty, public order or incites the commission of any cognizable offence or hampers the investigation of any offence.

    PAYMENT METHOD

    Payments for products on the website can be done in one of the following ways:
  • Credit cards, debit cards, net banking, wallets, UPI, QR, PayPal, and reward points can all be used to make payments;
  • Cash on Delivery is also available.

    CHAT SERVICE

    The chat service is available to assist you with any and all website-related questions. The following terms and conditions apply to any use of this service:
     
  • The company reserves the right to terminate the chat service at any moment and without warning.
  • The company and its executives are not liable for any delays in responding to or answering chat concerns.
  • The company may store communication via chat for future reference, and the user of such a service will not have the right to access such information at any time in the future.
  • You may not convey any objectionable content, such as unlawful, threatening, abusive, defamatory, or obscene information, while 'chatting.'
  • The chat room may not be used to promote items, make business recommendations, or engage in any other sort of solicitation.
  • If you agree to the above terms and conditions, you may continue to talk with our online customer service representative.

    PRICING AND AVAILABILITY

    Prices and availability of products, offers, and services provided or offered on the Website are subject to change at the company's sole discretion and without prior notice. The prices shown on the website include goods and sales tax ("GST") but do not include a delivery fee. Delivery charges will be applied to any order under INR 1000 (Indian Rupees One Thousand only). All orders totaling more than INR 1000 (Indian Rupees One Thousand only) will be delivered free of charge. Prices and offers in offline stores, as well as online on websites and portals other than the website, may differ from those shown on the website.

    DELIVERY

    Multiple shipments may be made for orders containing multiple products. From the time the order is placed, delivery normally takes 5-7 business days. The anticipated shipping and delivery deadlines will be accessible on the order details page when the order is placed. Because the estimated delivery times are estimates, there may be some unforeseeable delays beyond our control. If the company is unable to deliver the product by the estimated delivery date for any reason, you will be notified by email about the cause of the delay. You will have the option of either cancelling your order or waiting for it to be delivered. Please note that your order will be cancelled if:
    (i) the product requested is unavailable; or 

    (ii) our delivery partners fail to deliver the product by the anticipated delivery time.

    You agree that the company is not liable for any direct or indirect damages or losses caused by the order cancellation or delivery delay.

    TRACKING

    When the product is shipped, you will receive an email with the tracking number and the courier company's contact information. Orders can also be tracked by using your order ID and email address. Also, you'll be able to track your orders by logging into the customer panel. After 24 hours from the time of dispatch, the order status can be tracked.

    DISCLAIMER OF WARRANTIES

    You are solely responsible for your use of the website and/or products. The website and its contents are provided "as is" and "as available." With respect to the products or website content, or any reliance on or use of the website content or products, the company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

    The company provides no warranty, without limiting the generality of the preceding:
     
  • guarantee that the information on this website is correct, reliable, complete, or up to date;
  • guarantee that the links to third-party websites lead to accurate, reliable, complete, or current information;
  • you may not rely on any advice or information obtained through this website to make any warranty not expressly stated above;
  • as to the results that may be obtained from using the products or the correction of flaws in the products.

    The presence of any products or offers on the website at any given time does not imply or warrant that they will be available at any subsequent time.

    The company reserves the right to change or discontinue any component or feature of the website at any time, including, but not limited to, content, hours of availability, and access or use of equipment. Furthermore, the website reserves the right to stop distributing any portion or category of material. The company takes no liability and will not be responsible for any loss or damage resulting from or related to the ability or inability to access or use the website.

    LIMITATION OF LIABILITY

    The company will have no liability or sole recourse in law, equity, or otherwise with respect to the Website content and products, and/or any breach of this T&C. The company will not be liable for any direct, indirect, incidental, special, or consequential damages or losses in any way relating to this T&C or the products, including liabilities arising from:

    (a) the use or inability to use the website content, products, or allied services; 
    (b) the cost of procuring substitute products or content; 
    (c) whatever products are purchased or obtained or transactions entered into through the website; or 
    (d) any alleged lost profits, even if we have been notified of the possibility of such damages, and in no instance shall our total liability exceed.

    You agree that, to the greatest extent permitted by law, neither the Company nor our affiliates, partners, or licensors will be responsible or liable for any;

    (a) interruption of business;
    (b) access delays or interruptions to the Website; 
    (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction, or other modification; or 
    (d) loss or damage of any kind in connection with the Website; 
    (e) any bugs, system failures, or malfunctions that may arise as a result of your use of the website, including during hyperlinks; 
    (f) any content inaccuracies; or 
    (g) circumstances beyond the company's reasonable control. We make no promises or guarantees that any faults or errors will be fixed.

    This disclaimer is an important aspect of the terms and conditions.

    Because some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, some of the restrictions listed above may not apply to you. 

    INDEMNIFICATION 

    You agree to release, indemnify, defend, and hold harmless the company, its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns from all third-party liabilities, claims, damages, costs, and expenses, including reasonable attorney's fees and expenses, relating to or arising out of:

    (a) this T&C or your breach of your warranties, representations, and obligations under this T&C; 
    (b) the Website content or your use of the Website; 
    (c) the Products or your use of the Products (including trial products); 
    (d) any person's or entity's intellectual property or other proprietary right; 
    (e) your violation of any provision of these T&C; or 
    (f) any information or data you provided to the Company. 

    When the company is threatened with a lawsuit or is sued by a third party, the company may request written assurances from you on your pledge to indemnify the company; failure to give such assurances may be regarded as a substantial breach of this T&C by the company. The company will have the right to participate in any defence by you of a third-party claim arising out of your use of any of the Website content or products, at its expense, with lawyers of the company's choosing. At your request and expense, the company will effectively cooperate in your defence of a third-party claim. You shall be solely responsible for defending the company against any claim, although any associated settlement must be approved by the company in writing first. Any termination or cancellation of these terms and conditions, or your use of the website or products, will have no effect on the terms of this provision.

    PRIVACY

    The company is committed to respecting user privacy and informing you about how the company uses data. Please see the company's privacy policy, which is available on the Website and is incorporated herein by reference.

    GENERAL

    The Company will not be considered in default or held liable for any cessation, disruptions, or delay in the performance of its obligations hereunder caused by an earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott; any acts of nature, labour disputes, floods, lightning, severe weather, material shortages, rationing, pandemic or epidemic; or the induction of any virus, Trojan or other disruptive mechanisms; any incident of hacking or unauthorised use of the Website; utility or interaction failures; revolution, social unrest, acts of public enemies; obstruction; embargo; or any other act whatsoever, whether similar or dissimilar to those referred to in this clause; or any other act whatsoever. Furthermore, if a force majeure incident occurs that prevents us from performing our obligations under these terms and conditions, our obligations under these terms and conditions will be suspended for the period of the Force Majeure event.

    CESSATION OF OPERATION

    The Company reserves the right to stop operating the Website and distributing the products at any time, in its sole discretion, and without prior notice to you.

    ENTIRE AGREEMENT

    This T&C constitutes the whole agreement between you and the company, and it replaces any prior agreements relating to the subject matter herein.

    EFFECT OF WAIVER The Company's omission to assert or enforce any right or term of these Terms and Conditions will not be construed as a waiver of that right or provision. If any section of this T&C is determined to be unlawful by a court of competent jurisdiction, the parties agree that the court should try to give effect to the parties' intentions as represented in that provision, and the rest of the T&C will continue in full force and effect.

    GOVERNING LAW AND JURISDICTION

    This T&C will be constructed in accordance with applicable Indian laws and will be governed by the laws of the state of Kolkata, without regard to conflict of law principles. You and the Company agree that any suit, process, or claim brought to enforce the provisions of this T&C, to recover damages for breach or default of this T&C, or otherwise arising under or by reason of this T&C will be brought exclusively in the courts of the State of Kolkata. consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of these T&C.

    By accepting the T&C, you voluntarily waive any right you may have to combine your claims with those of others in a class action or other similar procedural device. Any claims arising out of, pertaining to, or connected with this T&C must be brought separately.

    TERMINATION

    If the company reasonably considers, in its sole discretion, that you have breached any of the provisions of this T&C, it retains the right to discontinue your access to the Website. Following termination, you will no longer be authorised to use the Website, and the Company reserves the right to cancel any outstanding orders for products in its sole discretion and without prior notification to you. If your access to the Website is revoked, the company maintains the right to take any action it considers necessary to prevent unauthorised access to the Website. This T&C will continue to apply indefinitely unless and until the company chooses to terminate it in its sole discretion and without prior notice to you.

    DOMESTIC USE

    The company makes no claim that the website or products are suitable or available for use in locations other than India. Users accessing the website from outside India do so at their own risk and on their own initiative, and they are solely responsible for adhering to all applicable local laws. 

    ASSIGNMENT

    You may not transfer or assign your rights or responsibilities under these terms and conditions to anyone else. The company may assign its rights and duties under this T&C at its sole discretion and without prior notice to you. By using this website or ordering products from it, you agree to be bound by these terms and conditions.

    If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid, legal, and effective.

    CONTACT US

    Please contact us if you have any concerns or comments about the products or the website (including any enquiries unrelated to copyright infringement).

    Address:
    92 E Alipore Road, Kolkata-700027, West Bengal, India

    Contact Days:
    Monday-Friday (From 9:00 Am to 6:00pm)

    GRIEVANCE OFFICER
    The following is the name and contact information for the grievance officer who will handle any complaints about the sale of products or usage of this website:

    Manager:
    Mr. Somenath Bannerji

    Phone Number:
    +91 8037301817

    Time:
    Monday-Friday (From 9:00 Am to 6:00pm)
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